Question 1

Are RootStone products GMP certified?

Accepted Answer

Yes. All RootStone products are produced in GMP (Good Manufacturing Practice) certified facilities by our trusted manufacturing partners, ensuring pharmaceutical-grade quality standards in every batch.

Question 2

Are your products FSSAI approved?

Accepted Answer

Yes. RootStone Wellness is FSSAI licensed and all our products comply with FSSAI regulations for food supplements and nutraceuticals in India.

Question 3

Are the products third-party tested?

Accepted Answer

Every batch is independently tested by accredited third-party laboratories for purity, potency, and the absence of contaminants before being released for sale.

Question 4

Do your products contain artificial additives?

Accepted Answer

No. RootStone formulations are free from artificial colours, flavours, preservatives, and fillers. We use only natural excipients where necessary.

Question 5

What is the shelf life of your products?

Accepted Answer

Our products typically have a shelf life of 24 months from the manufacturing date. Each product displays the expiry date on the label. Store in a cool, dry place away from direct sunlight.

Question 6

What is the minimum order quantity for B2B partners?

Accepted Answer

Minimum order quantities vary by product and market. For most products, the MOQ starts at 100 units for domestic orders and 500 units for export. Contact us for a detailed pricing and MOQ sheet.

Question 7

How long does it take to fulfil an order?

Accepted Answer

Domestic orders are typically fulfilled within 7–10 working days. Export orders, depending on destination and quantity, take 15–30 days including documentation and customs clearance.

Question 8

Which countries do you export to?

Accepted Answer

We currently export to Nigeria, UAE, and Philippines, with active logistics and regulatory experience in these markets. We're open to enquiries from other countries as well.

Question 9

What documents do you provide for exports?

Accepted Answer

We provide all necessary export documentation including Certificate of Analysis (CoA), GMP certificate, FSSAI license, free sale certificate, and product dossiers as required by the destination country.

Question 10

Where can I buy RootStone products?

Accepted Answer

RootStone products are available through our authorised distributors and retail partners. Contact us to find a stockist near you or enquire about direct purchases.

Question 11

Can I take multiple RootStone supplements together?

Accepted Answer

Most of our supplements can be safely combined. However, we recommend consulting a healthcare professional before starting any supplement regimen, especially if you have existing health conditions or are on medication.

Question 12

Are your products suitable for vegetarians?

Accepted Answer

Many of our products are vegetarian-friendly. The product label clearly indicates whether a product is vegetarian, vegan, or contains animal-derived ingredients.

Question 13

How do I contact customer support?

Accepted Answer

You can reach us at contact@rootstonewellness.com or call +91 79750 72767. Our team is available Monday to Saturday, 9:00 AM to 6:00 PM IST.

Frequently Asked Questions

Products

Ordering & B2B

Consumers